Puzzle Flow

Who we are

Puzzle Flow ("the app", "we", "us") is a grid-puzzle game for Android phones and tablets, published by TeamAppForge. "You" means the person using the app. These Terms of Service ("terms") are an agreement between you and us about your use of the app.

Using the app

• License. We give you a personal, non-exclusive, non-transferable, revocable license to install and use the app on your Android devices for your own non-commercial entertainment, as long as you follow these terms.
• Age. The app is a general-audience puzzle game. If you are under the age at which you can make a binding agreement where you live, you need a parent or guardian to agree to these terms and to any purchase.
• Google Play. You get the app through Google Play, and your use of Google Play, its payments and its in-app features is also covered by Google's own terms. If these terms conflict with Google Play's terms about the store, the Google Play terms win for that part.
• No account. The app does not ask you to create an account. You are responsible for your phone and for what is done with it.

Your progress

• Your levels, ratings, streaks, hints and settings are stored on your phone. If you clear the app's data, uninstall it or lose the phone, your progress can be lost, unless you signed in to Google Play Games, which can restore the part of it that is saved to the cloud (see the Privacy Policy).
• Daily and weekly challenges, streaks, ratings and achievements are part of the game. They have no cash value and give you no right to any prize.
• We may add, change, rebalance or remove levels, packs, challenges, hints and other features, for example to fix a problem or to improve the game.

Ads

Puzzle Flow is supported by ads, shown with Google AdMob in the menus, between levels and when you return to the app. Ads are never shown while you play a level. You may also choose to watch an ad to earn a free hint or to save a streak.

Ads are provided by third parties, and we are not responsible for what an advertiser offers or for the websites and apps an ad links to. The ad-free subscription (section 5) makes the game ad-free; ads you choose to watch stay available.

Purchases and subscriptions

Puzzle Flow offers optional purchases through Google Play. Google Play takes the payment, and we never see your card or payment details.

Ad-free subscription

• It is a subscription, billed monthly or yearly, as shown in the store before you buy. It renews automatically until you cancel it.
• You can cancel at any time in Google Play (Payments & subscriptions), or from the store screen of the app. You keep the ad-free game until the end of the period you already paid for.
• Prices are shown in your currency in the store, and may include taxes. A price change takes effect as Google Play describes, and you can cancel before it does.

Hint packs

• Hint packs are one-time purchases of virtual hints that you use inside the game. They have no cash value, cannot be sold, transferred or exchanged, and are only for use in Puzzle Flow.
• You can own a limited number of hints at one time. The app stops a purchase that would go over that limit, before you pay.
• A hint spent on a level is used up. Hints are tied to your purchase record, and you can restore them with Restore purchases if you reinstall the app or change phones.

Refunds

Payments are made to Google Play, so refunds follow Google Play's refund policy and are requested through Google Play. If you live where the law gives you rights about digital content, for example to a remedy when digital content is faulty, those rights are not affected by these terms. If a purchase is refunded or reversed, we may take back what it gave you, such as the ad-free access or the hints of a refunded pack.

Fair use

Please play fairly. You agree not to:

• copy, modify, reverse engineer, decompile or extract the code or content of the app, except where the law allows it despite this term;
• tamper with the app, its saved data, its hints, its achievements or its purchases, or use cheats, bots, scripts or modified versions to get hints, stars, streaks or ad-free access you did not earn or pay for;
• click on ads yourself or by automatic means, ask others to, or in any other way create false ad views or clicks;
• try to disturb, overload or attack the app or the services it uses, such as Google Play, Google Play Games, AdMob or RevenueCat;
• copy, sell, rent or share the app or access to your purchases, or use the app for anything illegal.

Playing the app in an unusual way that does no harm, such as skipping levels you do not like, is fine.

Ownership

The app, including its game design, level generation, graphics, text and code, belongs to TeamAppForge or its licensors and is protected by copyright and other laws. These terms give you the right to use the app, not to own it. "Puzzle Flow", Boxed, Pipeline, Knight Hop and Tally are names of the app and its puzzle types.

The app is also built with open-source software, which stays under its own licenses. Sound effects are from the "Interface Sounds" pack by Kenney, released under the CC0 public domain dedication.

Other services

The app uses services from other companies: Google Play (installing, updates, payments and ratings), Google Play Games Services (optional cloud save and achievements), Google AdMob (ads) and RevenueCat (checking purchases). Each is governed by its own terms and privacy policy, and we are not responsible for how those companies run their services. If one is down or changes, a feature of the app that depends on it may stop working for a while.

Updates and availability

We may update the app to fix problems, add features or follow the rules of the platforms we use. Some updates may be required to keep playing. We try to keep the app running, but we cannot promise it will always be available, work on every device or be free of errors, and we may stop offering it or any of its features.

No warranty

The app is provided "as is" and "as available", without promises of any kind, to the extent the law allows. We do not promise that the app will meet your needs, run without interruption, or that your progress will never be lost. None of this limits any right you have by law that cannot be waived.

Limit of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost progress, lost profits or lost data, that come from using or not being able to use the app. Where a limit is allowed, our total liability to you for anything connected to the app is limited to the amount you paid us for it in the 12 months before the problem. Nothing in these terms limits liability that cannot be limited by law, for example for fraud, or for death or personal injury caused by negligence, or removes any consumer rights that you have by law.

Ending your use

You can stop using the app at any time by uninstalling it. Cancel any subscription first, because uninstalling the app does not cancel it. We may suspend or end your access to the app, or to a feature, if you break these terms, for example by cheating or by creating false ad clicks, or if we stop offering the app. Sections that by their nature should stay in force, such as ownership, the limits of liability and governing law, continue after use ends.

Governing law

These terms are governed by the laws of Pakistan, and courts there may settle disputes about them, except where the law of the country where you live gives you the right to use that country's courts or gives you consumer protections that cannot be set aside by agreement. Before going to court, please write to us, and we will try to settle it in good faith.

Changes to these terms

We may change these terms, for example when the app gets new features or when the rules of the platforms change. When we do, we will update the effective date at the top of this page, and for an important change we will say so in the app or on this page. If you keep using the app after a change takes effect, you accept the new terms. If you do not, you can stop using the app.

Contact us

If you have questions about these terms, write to us.